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Across the street from Krogers in Groveport, Ohio

Request An Appointment Call Toll Free 855-855-7805

Request An Appointment Call Toll Free 855-855-7805

Home » FAQ’s

FAQ’s

We have provided a list of useful links as well as the answers of some questions commonly asked by our patients. If you cannot find the information you are looking for please visit our “Contact Us” page to email our staff.

Links

Frequently Asked Questions

Q: When should I have an eye exam?

A: Eye exams are recommended yearly. Patients with various medical conditions may need to be seen more frequently.

Q: Do you accept insurance?

A: We currently accept and will bill the following insurance carriers for services provided in office: Aetna, Anthem, Avesis, Caresource, Cigna, Eyemed, March Vision Care, Molina, Medical Mutual, Metlife, NVA, Tricare, United Health Care, VBA, Vision Direct, Vision Plus and Vision Service Plan (VSP). We will gladly provide you with a detailed invoice for submission of any out of network insurance plan you may have.

Q: What forms of payment does your website accept and is my information secure?

A: We accept American Express, Discover, Visa and Mastercard for orders placed on our web site. Each transaction is handled through our secure 128-bit encrypted server.

Q: What is the deliver time for my lenses?

A: In stock orders placed before 3pm EST Monday-Friday will ship same day. We offer several different delivery options to best suit your needs.

Q: How long can you store a contact lens after it has been removed from its package?

A: This varies according to the cleaning and disinfection routine that you use before storing the lens. For specific details consult the package insert of your lens care system.

Q: How often should contact lenses be changed?

A: The recommended life of contact lenses varies depending on the type of lenses, from 1-day, 2-weeks, 1-month, and 1 year (for RGP contacts). With any contact lens, you should follow the prescribed wear and care instructions from your eye doctor.